This is to certify that I have been responsible for the welfare of Dara, who was in the care of Britannia Lodge, from 2008 until 2018, when he was required to be moved to another facility in view of his growing dementia.

During the time that I have had the opportunity to communicate with owners and staff at Britannia Lodge, I can only say that I was very impressed by the cleanliness, care and affection shown by one and all to the residents at the Lodge. Dara was a difficult person and wanted to go out each day, and would scream and shout if he were not allowed to; but the staff dealt with this in a very professional way. I am sorry that he had to leave the Lodge.

I commend Britannia for the maintenance of the facility and selection of staff, and for everything else which was done so that Dara was happy and comfortable whilst he was at Britannia.  I wish the company the very best of success in all their endeavours.

Bella

Dear Britannia Lodge,

We just wanted to thank you and your staff for keeping our loved one safe during these troubling times. Since Bob has moved into Britannia he said many times how much happier he is and appreciative of the treatment that the staff shows him. As a family member, thank you for working along with us to take care of Bob’s health care challenges and making all of our lives a whole lot better.

 

To Britannia Staff and Management:

Kathleen was a resident of Britannia Lodge from May 2010 until June 2020. Kathleen had been in a number of other care placements since leaving the family home. None of these were able to meet her needs until she found a bed at Britannia. Kathleen is very sensitive to how people treat her and does not handle any criticism well.

The care givers at Britannia were very good at helping Kathy feel loved and respected and treated her like family. Many of the other residents were also very good at being kind to Kathy and went out of their way to tell her how much they liked her. She enjoyed regular daily activities throughout the week such as coloring, music, dance, pet visits, and outings.

Staff was very consistent in monitoring Kathy’s needs and immediately reported any incidents, such as a fall, to the family. They also were very prompt in supporting any special needs Kathy had, such as a modified bed, motion alarms, hip protectors and special diet. Any change in Kathy’s well being was immediately addressed by staff through doctors, social workers, and family.

Kathy enjoyed the yearly Christmas party with family in attendance and the family was part of the annual care conference with all care giving staff.

Britannia was the first place Kathy said she liked since leaving the family home. Staff treated her like family as well as any of Kathy’s immediate family. Staff will be missed!

Sincerely Mike and Lynda

Please visit the CDC Website for information on how to wear fabric masks and how to make them

If you are able to spare and donate any handmade masks, we are accepting them at the following location:

Britannia Lodge

1090 Victoria Drive

Vancouver, BC

V5L 4G2

604-255-3711

We will document the items donated, as well as your name and email address so that we can acknowledge your gift. Please note that social distancing guidelines will be followed during drop-off. If you are experiencing symptoms of illness or have been in contact with someone who has been exposed to COVID-19, please do not come to drop off donations.

Thank you for your support during these times. If you have any further questions, please contact info@britannialodge.org

We hope that you have been taking care and staying safe throughout these challenging times. At Britannia Lodge, there have been various measures implemented to prevent the transmission of the COVID-19 virus within the facility. We are fortunate that as of today, we have not yet had to declare an outbreak at Britannia Lodge.

As the province gradually begins to reopen, we would like to assure you that the health and safety of the residents is our main priority. The staff and management at Britannia Lodge are remaining cautious and most restrictions will stay in place for the foreseeable future. However, we acknowledge that this has been a challenging time for many people, and you may miss the comfort of visiting your loved ones. As the weather improves and the number of active cases declines, we hope to begin accommodating visits from friends and family members in the gardens of the facility. There will be protocols in place and social distancing measures will be maintained. Until then, we encourage you to maintain communications with residents over the phone or through the internet.

We will keep you informed of any major updates and will be in touch if any cases present themselves at Britannia Lodge. If a resident tests positive with COVID-19, their physician will be in touch with their family. If you have any questions regarding the care of your loved one in the meantime, please feel free to contact the facility.

Sincerely,

Staff and Management of Britannia Lodge

1090 Victoria Drive,
Vancouver, BC,
V5L 4G2

604-255-3711

info@britannialodge.org